Globe Telecom International Roaming Information

Traveling Abroad and Away from the Philippines with Your Globe Handyphone?

With Globe's Worldwidest Services you are guaranteed to enjoy affordable roaming rates and clear connections wherever you are in the world! So for your added convenience while traveling, choose Globe as your roaming partner now.

Here's how:

Step 1: ACTIVATE your roaming while still in the Philippines

• Postpaid subscribers can call 211 (toll-free) via mobile.
• Prepaid clients can text GROAM ON <startdate mm/dd/yyyy> and send to 2884. Free of Charge.

Example: GROAM ON 06/01/2008

Step 2: For HELP while roaming, you can call our 24/7 Customer Service Hotline

• Postpaid subscribers can call +632.7301212 from your mobile (toll-free)
• Prepaid clients can call *131*6327301212# from your mobile (toll-free)

How to MAKE CALLS while roaming: 

• Postpaid subscribers

Simply dial "+" + country code + area code (or operator code) + phone number.
Example: +6327301000 if landline or +639178000000 if mobile and press SEND.

• Prepaid clients

Dial *131* + country code + area code (or operator code) + phone number + # sign.
e.g. *131*6327301000# if landline or *131*639178000000# if mobile and press SEND.

How to SEND MESSAGES while roaming:

Use the International Number format when sending a message to someone: "+" + country code + mobile access number + mobile number.

Example: +639xxxxxxxxxx, and press SEND.

Tips while Roaming:

• Bring the phone manual with you while roaming.
• Make sure that your phone's charger can operate at the power voltage in the countries you are visiting.
• The Message Center Number to be used while roaming should be +639170000130.
• Make sure that your GPRS settings are correct to enjoy seamless data browsing in foreign countries where GPRS Roaming is available. You may call Globe Customer Service for more information.
• Most phones are set to Automatic Network Selection, which means that it will automatically pick up the network of your visited country. If you are unable to get a signal immediately, turn off your phone and on again so that it can refresh and pick up the signal of the available network.
• Ensure you press the "END" button on your mobile phone after every outgoing call conversation and after every incoming call conversation to avoid long duration charges.
• Please always activate your "KEYPAD LOCKED" when unit is not in use to avoid involuntary calls.
• Always check your dialing format before calling. For ease of calling back to the Philippines, you may wish to store "+63" for the Philippine Country code followed by your friends and family's phone numbers.
• As a member of the Bridge Mobile Alliance, you are entitled to special data rates when you roam within the member operators. For more info, check out www.bridgemobile.com.
• For more information on rates and available roaming partners in foreign countries, please contact Globe Telecom Customer Service.